USCIS FIELD OFFICE IN QUEENS, NEW YORK
QUEENS FIELD OFFICE
27-35 JACKSON AVENUE
QUEENS, NEW YORK 11101
The new Queens Field Office is a full-service USCIS facility with the capacity of approximately 500 customers a day. The office will serve residents of Queens and Brooklyn.
The new facility is the result of a national effort by USCIS to create a more accessible, efficient, and customer-friendly office spaces. The new Queens office is easily accessible by subway or bus.
Business hours are 7:00 AM to 3:30 PM, Monday through Friday. The office is closed on Federal holidays.
Daily, the 100 USCIS federal and contract employees of the Queens Field Office have the capacity to:
· Interview 120 naturalization applications
· Provide face-to-face assistance through INFOPASS appointments to 50 members of the public
· Interview 50 adjustment of status (greencard) applicants
· Process 100 Biometrics appointments (to capture fingerprints, ID photos, and signatures as part of application process)
The Queens facility features innovative customer service tools such as Infopass (a convenient, internet-based system that allows customers to schedule general customer service appointments at a kiosk in the office or on-line at www.infopass.uscis.gov), a spacious waiting area, private offices for conducting interviews, and a naturalization ceremony room.
The office is co-located with an Application Support Center, meaning that customers can complete the Biometric capture portion of their application (ID photo, fingerprint, and signature capture) at the Queens office.
The office occupies 48,328 square feet of space on two floors of a four-story building. The office space was formerly a warehouse, and all new systems were installed including electrical, plumbing, and heating and air conditioning. In additional a new elevator was installed for public access on the second floor.
